Refund policy

Return & Refund Policy

1. Returns

We want you to be satisfied with your purchase. If you are not completely happy, you may request a return under the following conditions:

Returns must be requested within 7–14 days of delivery.
Items must be unused, unworn, and in original packaging with all tags intact.
Proof of purchase (order confirmation or receipt) is required.

We reserve the right to reject returns that do not meet these conditions.

2. Non-Returnable Items

The following items are not eligible for return:

Perishable goods
Personal care items
Customized or made-to-order products
Items marked as final sale

3. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed within 5–10 business days.
Refunds will be issued to the original payment method.
Shipping charges (if any) are non-refundable, unless the return is due to our error.

4. Exchanges

We only replace items if they are defective, damaged, or incorrect. If you need an exchange, please contact us with details and photos (if applicable).

5. Return Shipping

Customers are responsible for return shipping costs unless the item received is defective or incorrect.
We recommend using a trackable shipping service, as we are not responsible for lost returns.

6. Damaged or Incorrect Items

If you receive a damaged or wrong item, please contact us within 48 hours of delivery with photos and order details. We will resolve the issue promptly at no additional cost.